Unicorn NLP

Deep AI for Travel Reviews

Unicorn NLP

Deep AI for Travel Reviews

Hotel Reviews 2.0 - Semantic summary of reviews

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Four Seasons, San Francisco
Analysis based on the last 500 reviews.
AI In-the-Box for Hotel Reviews extracted 2680 meaningful pieces of information

Technical Parameters:
[avg. Detailedness: 5.36 pieces of information/review]
[avg. Speed: 0.14 s / review, time of analysis 500 reviews: 70.36 s]
[avg. Precision: 95.5%, avg. Recall 82.8%, avg. F1=88.4% - based on tests made on data from the same source]

Below, you find the automatic semantic summary made from 500 reviews - after processed by AI In-the-Box for Hotel Reviews (no additional NLP/NLU or post-processing needed). You can click on red, yellow, grey and green blocks to see sentences from reviews describing the specific situation (e.g. Room -> Nice, comfy).

The first no-block title (Opinions about Hotel & Vibe, Recommendations, etc.) is a Category from our API, blue blocks (Opinion, Hotel, Vibe, etc.) are Aspects, green, yellow, grey and red blocks (outdated, clean, spacious, etc.) is the Feature and Polarity. Feature is text, Polarity is color: -2 red, -1 yellow, 0 grey, +1 light green, +2 green). Displayed pieces of reviews (when you click on a feature) is a Segment field from our API.

Opinions about Hotel & Vibe

opinion overall good, satisfied 415 will return 77 will recommend 49 overall disappointed 29 will not return 5 not recommend 5
hotel gem 114 clean 19 outdated 11 renovated 11 safe 4 smelly 1 not as advertised 1
vibe pleasant 28 unpleasant 7 crowded 2 peaceful, calm 1

Recommendations

recommended for family 5 romantic stay 1
not recommended for family 3

Opinions about Service&Staff

staff helpful, friendly 358 professional 58 unfriendly, unhelpful 17 unprofessional 2
service great 174 poor 10
cleaning service great 15 poor, careless 9
check-in fast 16 slow 7
room service great 18 poor 2
manager great 6 unhelpful, ineffective 3
restaurant service great 4 poor, slow 1
valet service great 4

Opinions about Price & Payment

hotel expensive 20 adequate price 14 overpriced 12
payment money waste 2 additional fees 2 bill problem 1

Opinions about Room & Bathroom

room nice, comfy 121 clean 78 spacious 62 great view 58 nice decor 32 renovated 24 quiet 21 noisy 21 outdated 17 bad view 9 small 4 smelly 4 dirty 3 sth broken 2
bed comfy 52 uncomfy 1 dirty 1
bathroom nice 23 outdated 8 well equipped 7 dirty 5 clean 2 shower problem 2 lack of amenities 2
amenities plenty, rich 15 poor, lack of 2
kitchen amenities available 1 not available 1
ac good, quiet 1

Opinions about Addons

fitness great 18 poor, limited 1
pool closed, lack of 3 great 3
wifi problem 1 works good 1 free 1 slow 1 not free 1
parking expensive 3 not free 1
tv bad, poor channels 2 great 2

Opinions about Location

location great 240 bad 5
close to center 51 local attractions 49 shopping 43 restaurants 42 public transportation 21 nature 3
neighborhood not safe 15 safe 2

Opinions about Food&Breakfast

breakfast great, tasty 29 rich, plenty options 4 free 3 not included 1 bad 1
food price overpriced 9 adequate 2

These data are basic building blocks to almost any travel functionality (search, filtres, review summaries, fuel to chatbots, recommendation and more). Below, you will find an example of how a summary out of reviews could be presented to the user.

Client overall satisfaction

Overall good/satisfied (415) vs. Overall dissapointed (29)

93%
 7% 

Will come back (77) vs. Will not come back (5)

94%
 6% 

Will recommend (49) vs. Will not recommend (5)

91%
 9% 

Your Warnings & Important features

Our AI deeply analyzed the last 500 reviews and matched with your personal settings

ac good, quiet 1
bed comfy 52 uncomfy 1 dirty 1
tv bad, poor channels 2 great 2
check-in fast 16 slow 7
kitchen amenities available 1 not available 1
fitness great 18 poor, limited 1
pool closed, lack of 3 great 3

Opinions about the vibe

"The hotel atmosphere is unique in that it feels luxurious and down to earth, at the same time"
"We love staying at the Four Seasons San Francisco, it is very relaxing, a few floors up above the business of Market Street and a cozy vibe in the hotel, from the lobby to the bar, fireplace, comfortable sitting areas, and the view from the table in the restaurant"
"The atmosphere was relaxing, the food terrific and the service even better"
"I would highly recommend, The property has gone through a renovation and the rooms are great, food is always delicious and the atmosphere is fun!"

vibe pleasant 28 unpleasant 7 crowded 2 peaceful, calm 1
room equally   noisy 21   and   quiet 21

Service satisfaction

helpful, friendly (358) vs. unfriendly, unhelpful (17)

95%
 5% 

Other opinions about staff & service
professional (58), great (174), unprofessional (2),


Cleaning Service

great (15) vs. poor, careless (9)

63%
 38% 

The truth about WiFi

wifi problem 1 works good 1 free 1 slow 1 not free 1

1 person reported a problem with Wifi in that hotel, 1 said it was slow.
However, 1 guest claimed that WiFi works good and 1 said it is free.

Opinions about Price&Payment

hotel expensive 20 adequate price 14 overpriced 12
payment money waste 2 additional fees 2 bill problem 1

food price overpriced 9 adequate 2

Opinions about Location

location great 240 bad 5
close to center 51 local attractions 49 shopping 43 restaurants 42 public transportation 21 nature 3
neighborhood not safe 15 safe 2

Users Recommendations

recommended for family 5 romantic stay 1
not recommended for family 3

"Great for travel with kids"
"First rate and family friendly"
"Appreciate the many different room levels, sizes, views and the care they have taken in the past to accommodate for family, when we don't want to all share one room"
"Bathroom was large with both a shower and separate tub and toilet separate with a door nice for a family with multiple people getting ready for the day"
"A great concierge is worth its weight in gold, saving you time and money while making great suggestions for family with teens"

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Reviews 2.0 - Unlock the power hidden in unstructured reviews