Unicorn NLP

Deep AI for Travel Reviews

Unicorn NLP

Deep AI for Travel Reviews

Hotel Reviews 2.0 - Semantic summary of reviews

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The Presidio Lodge, San Francisco
Analysis based on the last 350 reviews.
AI In-the-Box for Hotel Reviews extracted 2315 meaningful pieces of information

Technical Parameters:
[avg. Detailedness: 6.61 pieces of information/review]
[avg. Speed: 0.14 s / review, time of analysis 350 reviews: 49.57 s]
[avg. Precision: 95.5%, avg. Recall 82.8%, avg. F1=88.4% - based on tests made on data from the same source]

Below, you find the automatic semantic summary made from 350 reviews - after processed by AI In-the-Box for Hotel Reviews (no additional NLP/NLU or post-processing needed). You can click on red, yellow, grey and green blocks to see sentences from reviews describing the specific situation (e.g. Room -> Nice, comfy).

The first no-block title (Opinions about Hotel & Vibe, Recommendations, etc.) is a Category from our API, blue blocks (Opinion, Hotel, Vibe, etc.) are Aspects, green, yellow, grey and red blocks (outdated, clean, spacious, etc.) is the Feature and Polarity. Feature is text, Polarity is color: -2 red, -1 yellow, 0 grey, +1 light green, +2 green). Displayed pieces of reviews (when you click on a feature) is a Segment field from our API.

Opinions about Hotel & Vibe

opinion overall good, satisfied 401 will return 70 will recommend 66 not recommend 2 overall disappointed 1
hotel gem 160 clean 23 renovated 19 safe 7 smelly 1
vibe pleasant 62 peaceful, calm 26 unpleasant 3 crowded 1

Recommendations

recommended for family 6 weddings 3 romantic stay 1

Opinions about Service&Staff

staff helpful, friendly 227 professional 23 unfriendly, unhelpful 6 unprofessional 1 understaffed 1
service great 36 poor 1
check-in fast 4 slow 1
cleaning service poor, careless 2 great 1
manager unhelpful, ineffective 2
room service lack of 1

Opinions about Price & Payment

hotel adequate price 23 expensive 16 overpriced 3
payment additional fees 4

Opinions about Room & Bathroom

room great view 179 nice, comfy 107 clean 54 nice decor 47 quiet 35 spacious 32 small 13 renovated 10 noisy 6 bad view 3 smelly 2 sth broken 2 dirty 1
bed comfy 37 uncomfy 1
bathroom nice 18 well equipped 7 clean 6 shower problem 2 bathtub problem 1
amenities plenty, rich 20
kitchen amenities available 6 not available 1

Opinions about Addons

shuttle good, convenient 22
parking great 8 not free 5 small 1
pet friendly 5
wifi free 2 problem 1 works good 1
pool closed, lack of 1

Opinions about Location

location great 170
close to local attractions 48 restaurants 33 nature 32 center 24 beach 11 public transportation 8 shopping 4 airport 1 highway 1
far from center 3
neighborhood safe 2

Opinions about Food&Breakfast

breakfast great, tasty 87 free 25 rich, plenty options 18 poor, limited 6
food price overpriced 2

These data are basic building blocks to almost any travel functionality (search, filtres, review summaries, fuel to chatbots, recommendation and more). Below, you will find an example of how a summary out of reviews could be presented to the user.

Client overall satisfaction

Overall good/satisfied (401) vs. Overall dissapointed (1)

100%
 0% 

Will come back (70) vs. Will not come back (0)

100%
 0% 

Will recommend (66) vs. Will not recommend (2)

97%
 3% 

Your Warnings & Important features

Our AI deeply analyzed the last 500 reviews and matched with your personal settings

bed comfy 37 uncomfy 1
check-in fast 4 slow 1
kitchen amenities available 6 not available 1
pet friendly 5
pool closed, lack of 1

Opinions about the vibe

"Nice and cozy atmosphere, where the staff was warmly welcoming guests"
"The Lodge and atmosphere were great and the staff was excellent"
"Great atmosphere and wonderful views of the Golden Gate Bridge"
"Outstanding atmosphere and service"

vibe pleasant 62 peaceful, calm 26 unpleasant 3 crowded 1
room rather   quiet 35   than   noisy 6

Service satisfaction

helpful, friendly (227) vs. unfriendly, unhelpful (6)

97%
 3% 

Other opinions about staff & service
professional (23), great (36), unprofessional (1),


Cleaning Service

great (1) vs. poor, careless (2)

33%
 67% 

The truth about WiFi

wifi free 2 problem 1 works good 1

1 person reported a problem with Wifi in that hotel.
However, 1 guest claimed that WiFi works good and 2 said it is free.

Opinions about Price&Payment

hotel adequate price 23 expensive 16 overpriced 3
payment additional fees 4

food price overpriced 2

Opinions about Location

location great 170
close to local attractions 48 restaurants 33 nature 32 center 24 beach 11 public transportation 8 shopping 4 airport 1 highway 1
far from center 3
neighborhood safe 2

Users Recommendations

recommended for family 6 weddings 3 romantic stay 1

"Great if you have kids cause its loaded with activities for them"
"Great for kids too bowling alley, House of Air, lots of paves pathways that are perfect to scooter on"
"Definitely family friendly"
"A perfect location for families visiting"
"Perfect for family"

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Reviews 2.0 - Unlock the power hidden in unstructured reviews